Privacy policy
At NeoTimber®, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how NeoTimber® collects, uses, stores and protects your personal information when you visit our website, place an order, create an account, request samples or quotations, contact us with an enquiry, subscribe to marketing communications, or otherwise interact with us.
It also explains your rights regarding your personal data and how applicable data protection laws protect you.
By using our website or providing your personal data to us, you agree to the terms of this Privacy Policy.
1. Who We Are
NeoTimber® is a trading name of:
Buyrite Enterprises Limited (T/A NeoTimber®)
Innovation House
Telford Way
Stephenson Industrial Estate
Coalville
Leicestershire
LE67 3HE
United Kingdom
Email: enquiries@neotimber.com
Phone: 01530 382 180
For the purposes of data protection law, Buyrite Enterprises Limited is the data controller responsible for your personal data.
2. The Information We Collect
We may collect, use, store and process different types of personal data, including:
Identity Information:
- Name
- Company name
- Job title
Contact Information:
- Billing address
- Delivery address
- Email address
- Telephone number
Transaction Information:
- Order details
- Payment information
- Products purchased
- Delivery and fulfilment details
Technical Information:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookie and analytics information
Profile Information:
- Account details
- Purchase history
- Product interests
- Saved preferences
- Enquiry history
Marketing & Communication Information:
- Marketing preferences
- Email subscription choices
- Communication history with NeoTimber®
We may also collect aggregated or anonymised data for analytical and business improvement purposes.
NeoTimber® does not knowingly collect personal data relating to children.
3. How We Collect Your Data
We may collect personal data through:
- Orders placed through our website
- Account registrations
- Enquiry, quote or contact forms
- Telephone calls and emails
- Live chat interactions
- Newsletter subscriptions
- Product review submissions
- Social media interactions
- Website cookies and analytics technologies
- Trade applications and installer enquiries
Some technical data may be collected automatically when you browse our website using cookies, server logs and analytics software.
4. How We Use Your Personal Data
NeoTimber® will only use your personal data where permitted by law.
Most commonly, we use your personal data in the following circumstances:
- Where it is necessary to perform a contract with you
- Where it is necessary for our legitimate business interests
- Where we need to comply with legal or regulatory obligations
- Where you have provided consent for marketing communications
We may use your personal data for the following purposes:
To register you as a customer or account holder:
- Identity Information
- Contact Information
To process and fulfil orders, including:
- Managing payments
- Arranging deliveries
- Processing collections
- Providing order updates
- Managing refunds or returns
- Recovering outstanding balances where applicable
Data used may include:
- Identity Information
- Contact Information
- Transaction Information
- Financial Information
To respond to enquiries, quotations and technical support requests:
- Identity Information
- Contact Information
- Profile Information
To manage our relationship with you, including:
- Customer service communications
- Updates to policies or terms
- Product or service updates
- Review requests and customer feedback
Data used may include:
- Identity Information
- Contact Information
- Profile Information
- Marketing & Communication Information
To improve our website, products and services:
- Analysing website traffic and user behaviour
- Monitoring website performance
- Improving user experience and navigation
- Developing new products and services
Data used may include:
- Technical Information
- Usage Information
- Profile Information
To send marketing communications and promotional content:
- Product launches
- Offers and promotions
- Industry updates
- Educational or inspirational content
Data used may include:
- Identity Information
- Contact Information
- Marketing Preferences
- Usage Information
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting NeoTimber® directly.
To administer and protect our business and website:
- Fraud prevention
- Security monitoring
- System administration
- Data backups
- Troubleshooting and diagnostics
Data used may include:
- Identity Information
- Technical Information
- Usage Information
To comply with legal obligations:
- Financial reporting
- Tax obligations
- Regulatory compliance
- Law enforcement requests where legally required
NeoTimber® may process your personal data under more than one lawful basis depending on the specific purpose involved.
5. Marketing Communications
NeoTimber® may send marketing communications where you have:
- Requested information from us
- Purchased products or services from us
- Registered for marketing updates
- Consented to receive promotional communications
Marketing communications may include:
- Product announcements
- Promotions and offers
- Installation guidance
- Inspiration and project content
- Company updates
You may unsubscribe from marketing communications at any time.
NeoTimber® does not sell personal data to third parties.
6. Cookies
NeoTimber® uses cookies and similar technologies to help improve website functionality, analyse website usage and enhance user experience.
Cookies may be used to:
- Remember website preferences
- Improve website performance
- Analyse visitor behaviour
- Measure marketing effectiveness
- Support website security and functionality
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.
Further information regarding cookies can be found through the Information Commissioner's Office website.
Where you consent to the use of cookies for advertising purposes, Google may use your data in accordance with their privacy policies. You can learn more about how Google handles data at Google’s Business Data Responsibility site.
7. Sharing Your Personal Data
NeoTimber® may share personal data with trusted third parties where necessary, including:
- Payment providers
- Delivery and courier companies
- IT and hosting providers
- Marketing and analytics providers
- Professional advisers such as accountants, insurers and legal advisers
- Regulatory authorities where legally required
All third parties are required to handle your personal data securely and in accordance with applicable data protection laws.
Where Klarna payment services are used, relevant contact and order details may be shared with Klarna for payment assessment and processing purposes in accordance with Klarna’s own privacy policies.
8. International Transfers
Some third-party providers used by NeoTimber® may process data outside the United Kingdom or European Economic Area.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.
9. Data Security
NeoTimber® has implemented appropriate technical and organisational security measures designed to protect your personal data from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Access to personal data is restricted to authorised personnel and trusted service providers who require access for legitimate business purposes.
10. Data Retention
NeoTimber® will only retain personal data for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax and regulatory obligations.
Certain customer and transaction records may be retained for up to six years where required by law.
Where appropriate, personal data may be anonymised and used for analytical or statistical purposes.
11. Your Legal Rights
Under applicable data protection laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to certain processing activities
- Restrict processing in certain circumstances
- Request transfer of your personal data
- Withdraw consent to marketing communications
To exercise any of your rights, please contact NeoTimber® using the details provided within this Privacy Policy.
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your personal data has been handled improperly.
12. Third-Party Websites
NeoTimber® websites may contain links to third-party websites, plug-ins or applications. NeoTimber® is not responsible for the privacy practices or content of external websites and encourages users to review third-party privacy policies separately.
13. Updates To This Privacy Policy
NeoTimber® may update this Privacy Policy periodically to reflect changes in legal requirements, business operations or website functionality.
Any updates will be published on this page.